Bilpe Media provides telemarketing and customer call centre service as well as information/data processing while taking customer satisfaction and reliability as priority by aiming to be the pioneer corporation in the telemarketing sector.
Bilpe Media has been one of the precise virtues of its clients aiming to expand their vision by keeping its business on the ground of high technology central, voice recording, CRM, reporting procedures and information confidentiality, and by setting high quality standards and multi-perspective point of views with its talented and professional personnel. With our solution based approach, high technology infrastructure, dynamic team work, experienced staff management and strong financial capacity, Bilpe Media has adopted to render the best service to the its distinguished clients as its main principle.
We present impeccable customer based call center services to our clients with our achievement focused and zealous personnel in Izmir branches of our company.
As it has always been since the very beginning, Bilpe Media is determined to remain as the stable business partner of our clients with mutual trust and support while leading the sector through the total quality.
To conduct all activities in effective, accurate, prompt and secure way in the context of Information Security Management System (ISMS),
To adopt all client conditions, laws and related regulations,
To manage and review risk processing activities for the emerging risks foreseen pursuant to the risk analysis and assessment in the system in order to follow the confidentiality, integrity and accessibility principles in the frame of ISMS,
To remain aware of and to manage every kind of risks concerning confidentiality, integrity and accessibility of the information belongs to us, to our clients and to our business partners,
To create whole participation in the information security facts as well as high awareness of information security with the sustained training.
We provide qualified telemarketing and sales as well as customer service in line with the opinions and feedbacks we receive, and we provide product/service information in addition to the rendezvous/appointment to your customers on behalf of you.
We serve as the first point of contact for your customers and we provide them product/service information as well as appointment arrangements.
We provide initial information regarding your products/services beside customer support after sales to promote your relations with your customers.
We engage with all the questions and demands of your customers by establishing effective and mutual communication. We match and correspond your products/services with the customer demands in the market.
We perform demand grabbing telemarketing and sales, subscription agreements, customer retaining and regaining as well as high quality trainings on these activities. In this concept, we support our employees and colleagues in the fields of performance management, coaching and work motivation.
We track and take part in the overall sales process beginning from the order reception till the delivery to the customers.
We are capable of providing continuous support to get the suggestions, complaints and/or Information from your customers, additionally we can lead a survey pursuant to your requests aiming to build up your customer portfolio.
The most important link of the value chain presented to the clients of Bilpe Media is the manpower. In this regard, human resource is the fundamental basis of the all investments of Bilpe Media. The main human resources approach and philosophy of Bilpe Media is based on having our all employees and colleagues raise their potencies to the peak point. The Human Resources Management of our company targets to assign the right person to the right job in accordance with the conducted job analysis and incoming projects while aiming to gain his/her productive persistence and self-development. In line with this target, we work meticulously and scrutinizingly through the employment process, in constructive manner in the assessment process and in systematic methodology in practice. Along with this purpose and approach, the models ensuring the rise of potencies of our employees are implemented, so that high productivity and quality are obtained as the necessary assets of the dynamic business management.
Our training system, as having a strategic role and importance in our human resources policy, targets to support the improvement and development of our employees and colleagues in both theoretical and practical as well as individual ways. For each employee and colleague; orientation and on the job trainings that aim toget him/her to get familiar with the corporate culture, skill developing and competence trainings (such as effective communication, persuasion ability, customer management and stress management) in addition to the particular trainings with regard to the products/services that aim to get him/her to meet the job specifications and requirements are planned and executed. Following these trainings, employees and colleagues are evaluated by the feedbacks gotten from their respective managers and interaction groups, and in case it is deemed to be beneficial and/or necessary, additional trainings are provided.
Adding values to the brands of the companies that we have been doing business and we will do business with, and bringing particular solutions for our clients, carrying these solutions into successful effect as well become the source of our aspiration and they inspire us to get ahead with more enthusiasm through the success.
+90 232 484 66 67
info@bilpe.com
ŞAİR EŞREF BULVARI NO:6 RAGIP ŞAMLI İŞ MERKEZİ K:7 D:709 ÇANKAYA / İZMİR
7/24
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